Firms spend a lot of time tracking stuff (or metrics in business lingo). Many of these metrics are direct indicators of a firm's financial health (e.g. cash flow, sales.) while others are proxies for it - e.g.
Firms spend a lot of time tracking stuff (or metrics in business lingo). Many of these metrics are direct indicators of a firm's financial health (e.g. cash flow, sales.) while others are proxies for it - e.g.
How is this for man bites dog? The problem with customer satisfaction is the Very Satisfied. This seemingly ridiculous claim becomes more credible if you consider,
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